CDD - /TRILINGUAL CLIENT ADVISOR GERMAN/ENGLISH/FRENCH (W/M) - PARIS

Job description

Hermès is looking for a trilingual customer advisor, fluent in German, English and French, for its European e-commerce entity and customer relation center.

Who are we?

The European e-commerce entity is responsible for the online distribution of Hermès products in 17 European countries, as well as the customer service for European stores. The Hermès Distribution Europe team currently consists of more than 70 people divided into five teams: e-Retail Merchandising, Finance and Projects, Traffic Acquisition and Data Performance, HR, and e-Retail Management.

Within the e-Retail Department, you will work in one of the front office teams made up of 50 client service enthusiasts who operate on two levels:

• Management from A to Z of the relationship with our European e-commerce customers.
• Single point of contact for end customers wishing to contact European stores.

What will your mission be?

As an ambassador for Hermès, you will be entirely dedicated to the satisfaction of the end customers of our House, both in e-commerce and retail.

You will join a multicultural team and particularly the one in charge of Central European countries (Germany, Switzerland). Our human-sized environment favors a close-knit management, based on collaborative work, team spirit, and mutual support.

What will your daily life look like?

In a multilingual and multitasking context, you will be the single point of contact of our customers. Your main missions will be the following:

1/ Follow-up from A to Z of interactions with our European e-commerce customers

• Receive, analyze, green-light, and follow up on European e-commence orders until they are received.
• Interact by phone, e-mail, and chat with e-commerce customers, advise them, develop sales.
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