CDD - CUSTOMER EXPERIENCE PRODUCT MANAGER - PARIS

This position is to be filled as soon as possible as a 9 months fixed-term contract.

YOUR ROLE @CHANEL:

CHANEL is a private company, world leader in the creation, development, manufacture, and distribution of luxury products.

Founded by Gabrielle CHANEL at the beginning of the last century, CHANEL offers a wide range of high-end creations, including ready-to-wear, leather goods, accessories, eyewear, perfumes, cosmetics, skincare, jewelry and watchmaking. CHANEL is also renowned for its Haute Couture collections presented twice a year in Paris and for having acquired a large number of specialized suppliers, under the name “Métiers d’Art”. Dedicated to ultimate luxury, CHANEL strives to offer exceptional craftsmanship.

The brand historically places Creation within its fundamental values. As such, CHANEL promotes culture, art, creativity and know-how throughout the world and invests significantly in Human Resources, Research & Development and Innovation.

Customer Engagement Team (DIGITAL EUROPE) deploys all CHANEL’s CRM Campaigns over Europe and is responsible for creating a holistic view of the customer journey, ensuring that all customer touchpoints are optimized for satisfaction and engagement.

Within this team, you will optimize the end-to-end customer experience designing seamless & impactful customer journeys, understanding customer behaviors, and driving solutions that enhance user satisfaction across the Client lifecycle for our 3 divisions.

As the Customer Experience Product Manager, you will collaborate with Marketing, CRM Campaigns, Marketing Automation & Marketing Performances teams to ensure that every touchpoint delivers value and aligns with our business objectives.

RESPONSABILITIES: